Initiater definition12/27/2022 ![]() ![]() Catherine’s decisions to hire a number of part-time employees to cook and cater the events meant that the complexity of scheduling personnel was becoming overwhelming to the new human resources manager. The building of a new convention center, along with a prospering business community in the city, increased the number of catering events.Ĭatherine was able to manage the business using spreadsheets and word processing but found difficulty in keeping up with endless phone calls about what types of meals were available, changes to the number of guests attending the event, and the availability of specialty dietary items, such as vegan, vegetarian, low-fat, low-carbohydrate, and so on. As their reputation for creating superb food and the quality of the service began to blossom, the number of events started to increase. Catherine met with customers to determine the number of people, the type of meals, and other information necessary to cater an event. At first it was a small company with a handful of employees working on small projects. It was inspired by Catherine’s love of cooking and her talent for preparing fine meals. A PROBLEM DEFINITION EXAMPLE: CATHERINE’S CATERING.Ĭatherine’s Catering is a small business that caters meals, receptions, and banquets for business and social occasions such as luncheons and weddings. In this way they use multiple methods, thereby strengthening the case for taking appropriate action. This also gives analysts the opportunity to confirm their findings. When looking at the same situation, an employee may view a problem very differently than a systems analyst does. There is software such as Expert Choice (and other decision support software that can assist with the weighting and prioritizing of objectives.īesides looking through data and interviewing people, try to witness the problem firsthand. ![]() After the weights have been determined, the problem definition issues and objectives are resequenced in order of decreasing importance, the most important issues listed first. This is a subjective judgment by the user, but, if a number of users all assign weights and they are averaged together, the result might reflect the bigger picture. One technique is to ask the users to assign a weight for each issue or objective of the first draft of the problem definition. The identification of the most critical objectives is best done by users (with the support of analysts), because users are domain experts in their business area and in how they work best with technologies in the organization. If there are not enough funds to develop the complete system, the most critical objectives must be completed first. After the objectives are stated, the relative importance of the issues or objectives must be determined. At times the analyst may have to do a follow-up interview to obtain more precise information about the objectives. Once the issues have been created, the objectives must be stated. The problem may be the first thing mentioned by the user.Users may communicate importance by body language or may speak emphatically on an issue.Users may tell you outright that “This is a major problem.”.Users may communicate the same metaphors, such as saying the business is a journey, war, game, organism, machine, and so on.Users may identify an issue, topic, or theme that is repeated several times, sometimes by different people in several interviews.Major points can be identified in the interview in The first step in producing the problem definition is to find a number of points that may be included in one issue. The result of gathering this information is a wealth of facts and important opinions in need of summary. The problem definition is produced after completing interviews, observations, and document analysis with the users. Constraints often include the word not, indicating a limitation, and may contain budget restrictions or time limitations. ![]() The requirements section may include security, usability, government requirements, and so on. The last part of the problem definition contains requirements, the things that must be accomplished, along with the possible solutions and the constraints that limit the development of the system. Needless to say, the systems analyst needs to understand how a business works. ![]() Does the business’s staff have the expertise?.What is the business’s attitude (culture) about technology?.Does the company plan to grow or expand?. ![]()
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